Privacy Policy
Effective Date: 1 January 2025
Last Updated: 7 April 2026
This Privacy Policy describes how Ismail & Co. (operating as EaseZorb), located at Old No. 24, New No. 45, Venkata Maistry Street, Chennai – 600001, Tamil Nadu, India (GSTIN: 33AAGFI2294G1ZH), collects, uses, and protects your personal information when you visit https://easezorb.com.
1. Information We Collect
We collect the following personal data when you place an order, create an account, or contact us:
- Identity Data: Full name, company name
- Contact Data: Email address, phone number, billing and shipping address
- Payment Data: Payment method details (processed securely by Razorpay; we do not store card numbers)
- Order Data: Products purchased, order history, delivery details
- Technical Data: IP address, browser type, device information, pages visited
2. How We Use Your Information
- To process and fulfill your orders and deliver products
- To communicate order confirmations, shipping updates, and customer support
- To process payments through our payment gateway (Razorpay)
- To improve our website, products, and customer experience
- To comply with legal and regulatory obligations
3. Third-Party Services
We share your data with the following third-party services only as necessary:
- Razorpay — Payment processing. Razorpay processes your payment securely under their own privacy policy.
- Google Analytics & Google Tag Manager — Website analytics to understand site usage and improve our services. These services collect anonymized browsing data.
- Shipping/Courier Partners — Your name, address, and phone number are shared with our logistics partners solely for delivery purposes.
- Google Merchant Center — Product and pricing data for Google Shopping listings.
We do not sell, rent, or trade your personal data to any third parties for marketing purposes.
4. Cookies
Our website uses cookies to:
- Keep your shopping cart active during your session
- Remember your login preferences
- Collect analytics data (via Google Analytics) to improve our site
You can disable cookies in your browser settings, though some site features may not work correctly without them.
5. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including:
- Order data: Retained for 7 years as required by Indian tax and accounting regulations
- Account data: Retained until you request account deletion
- Analytics data: Retained in anonymized form for up to 26 months
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Delete your personal data (subject to legal retention requirements)
- Withdraw consent for marketing communications at any time
To exercise any of these rights, please email us at support@easezorb.com.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including SSL encryption on our website, secure payment processing via Razorpay, and restricted access to personal data within our organization.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.
9. Contact Us
For any privacy-related questions or concerns:
Ismail & Co. (EaseZorb)
Old No. 24, New No. 45, Venkata Maistry Street,
Mannady, Parrys, Chennai – 600001, Tamil Nadu, India
Email: support@easezorb.com
Phone: +91 73584 14042
10. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu.
